Ask Reception a Question

Please do not use this service for any urgent medical queries as this service is only monitored during practice working hours.

We aim to respond within 6 working hours.

If you do have an urgent medical query you should telephone the surgery or contact the out of hours service by calling New House Surgery 01306 881313 or Hillside Surgery 01737 843525 or Riverbank Surgery 01306 875577. In an emergency please contact 999.

Ask Reception a Question (COVID-19)

COVID-19 Screening

Do you have either:

a high temperature - This means you feel hot to touch on your chest or back (you do not need to measure your temperature) *
a new, continuous cough - This means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual) *
loss or change to your sense of smell or taste - this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal *
Have you been told by 111 to contact the practice? *
Do you live with someone who has had a high temperature or a new, continuous cough? If their symptoms started more than 14 days ago, click No. *
Please continue to fill out this form
Your symptoms suggest you might have Coronavirus (COVID-19). You should use the 111 online coronavirus service to find out what to do.

Please do not use this form for any clinical enquiries.

Please visit Appointments if you have a question for a doctor or nurse.

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